FAQs

FAQs

How long will my order take to arrive?

To serve you better and get the best prices, your order may be shipped from one of our International suppliers. Therefore please allow 2-3 weeks business days for your parcel/s to arrive (please see Delivery for estimated times for different countries).

Can I track my order?

Yes, if you need to track your order, simply send us a message and we will send you a tracking number.

What if I want to return an item?

Please see the Refunds and Returns page - https://www.mryouwho.com/pages/refund-and-returns

How can I get in touch if I have a problem with my order?

If you have any problems with your order please contact us on our Get Help page:

https://www.mryouwho.com/pages/get-help

You can also contact us via our Messenger App

How can I pay for my order?

We accept all major credit and debit cards including Mastercard, Visa and American Express. We also accept Paypal, Shopify Pay, Apple Pay and Google Pay

I'm afraid to pay online, is this safe?

Yes, It's 100% safe.

We understand that the safety of your personal information is extremely important to you. To protect your personal data and credit card information from unauthorized access www.mryouwho.com uses Secure Sockets Layer (SSL) technology to provide you with the safest, most secure shopping experience possible. SSL technology enables encryption (scrambling) of sensitive information, including passwords and credit card numbers, during your online transactions.

The payments are processed by a third party authorized payment processor. We do not store or have access to your credit card information at any time.

Will my order arrive all in one parcel?

As we will be sourcing different international suppliers to get the right product for you, there maybe more than one parcel and they may arrive on different days.

How can I stay in the loop about special offers and deals?

Please join our mailing list on our home page or like us on Facebook: www.facebook.com/mryouwho

You can also follow us on Instagram: #mr.youwho

Never received it

I never received my purchase

Great watch, great price.

This is a quality wrist watch, not a cheap imitation. It looks just as it is advertised, it keeps impeccable time, and the weight of the watch feels like it should, solid and is an asset to my daily dress wardrobe.

Order missing

Its been almost a month and have not received my order, also haven’t received any updates via email about the tracking etc.

Well I haven't recieved it yet, keeping up with the tracking and hope to get it soon, thanks

Still waiting ............

I was emailed a request by the merchant to rate the ring I purchased three weeks ago. However, I have yet to receive. I am still going to rate my purchase Five stars in hopes that I receive my ring and it looks as good in person as it does in pictures. I realize this item is delivered from China and
hope that’s the reason for its delay. Fingers crossed.

FAQs

Let customers speak for us